We work with reliable shipping partners to ensure your home and lifestyle products are delivered safely and efficiently. Depending on your destination and order, we may ship with trusted carriers such as USPS, FedEx, and Yanwen Priority Lines.

Before your order is shipped, each item goes through our order processing and quality inspection procedures to ensure it meets our standards. For this reason, the total delivery time includes both processing and shipping time.

Total Delivery Time = Processing Time (3–5 Days) + Shipping Time (5–12 Days)
Please note that the estimated delivery time may vary depending on your destination, shipping carrier, customs clearance, and other factors outside our control.

For urgent orders or orders needed by a specific date, please contact our customer service before placing your order. We will do our best to confirm whether your requested delivery date can be accommodated.

Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.
You can use the tracking number to monitor your package and view the latest shipping updates provided by the carrier.
If you have created a Trendoy account, you may also be able to view your order status and shipping information directly through your account.

I Entered My Shipping Address Incorrectly. Can I Change It?

Yes. If you notice that your shipping information is incorrect, please contact our customer service team within 24 hours of placing your order.

We may be able to update your shipping address before the order enters the shipping process. Once an order has been processed or shipped, we may no longer be able to make changes to the delivery address.

IMPORTANT: Please carefully review your name, street address, apartment or unit number, city, state/province, postal code, country, and contact information before completing your order.

Trendoy is not responsible for packages that cannot be delivered due to missing, incomplete, or incorrect shipping information provided by the customer. If a package is returned or requires reshipment because of an incorrect or incomplete address, any additional shipping costs may be charged to the customer.

Remote Areas

Some delivery destinations may be classified as remote areas by the shipping carrier. If additional remote-area shipping charges are required, our customer service team will contact you before shipment.
If you do not wish to pay the additional shipping charge, you may request to cancel the order before shipment, and we will provide a 100% refund for the canceled order.

Please Note

• If your order contains multiple items, we will generally try to ship them together whenever possible. However, depending on product availability, warehouse processing, or shipping requirements, your items may occasionally be shipped separately.
• Please make sure that all shipping information provided at checkout is complete, accurate, and up to date. This helps prevent delivery delays or failed delivery attempts.
• Delivery estimates are provided as a general reference and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination and shipping carrier.
• Shipping may take longer during peak shopping periods, holidays, severe weather, customs inspections, carrier delays, or other circumstances beyond our reasonable control.
• In exceptional circumstances, including natural disasters, extreme weather, transportation disruptions, public health emergencies, or other force majeure events, delivery times may be extended.
• Once a package has been handed over to the shipping carrier, tracking information may take some time to become available or update. Please allow additional time for the carrier’s system to refresh.
• Customers are responsible for providing accurate delivery information and for monitoring their shipment using the tracking information provided.

Need Help With Your Shipment?

If your tracking information has not updated for an extended period, your package appears to be delayed, or you have another shipping-related question, please contact our customer service team. We will be happy to assist you in checking the latest available shipping information.