Return Policy - Trendoy

Last Updated: September 1, 2026

Thank you for shopping with Trendoy.

We are committed to providing high-quality home and lifestyle products and a pleasant shopping experience for customers around the world. Every order is carefully processed and inspected before shipment to help ensure that your items meet our quality standards.

By placing an order with Trendoy, you acknowledge that you have read and agreed to this Return & Refund Policy, as well as our Terms of Service.

We understand that returns may sometimes be necessary. This policy explains when a return, replacement, exchange, or refund may be available and outlines the responsibilities of both Trendoy and our customers.

If any provision of this policy conflicts with mandatory consumer protection laws applicable in your country or region, the applicable local laws will prevail to the extent required.

1. Order Cancellation (Before Shipping)

Within 24 Hours	If you request to cancel your order within 24 hours of placing the order, we will issue a full refund, provided that the order has not already entered the shipping process.
After 24 Hours	After 24 hours, your order may have entered our processing and fulfillment process. Therefore, cancellation or modification may no longer be possible.
Address or Product Changes	If you need to change your shipping address, product, color, size, quantity, or other order details, please contact us within 24 hours. Once the order has been processed or shipped, modifications may no longer be possible.

2. Order Issues & Resolution Guidelines

Reason	Solution	Notes
Item damaged upon arrival	Full refund or replacement	Please provide clear photos of the shipping package, packaging materials, and damaged item within 7 days after delivery.
Manufacturing or product defect	Refund, replacement, repair solution, or partial refund	The reported issue may be subject to review and verification by our team.
Wrong item received	Full refund or replacement	The item received must clearly differ from the product confirmed in the order.
Wrong color received	Full refund or replacement	The received color must clearly differ from the confirmed order. Minor variations caused by lighting, photography, or screen settings are not considered defects.
Incorrect size or specification received due to Trendoy’s error	Full refund or replacement	Product measurements or specifications may be reviewed against the information published on the product page.
Incorrect quantity received	Refund for missing quantity or reshipment	The quantity will be verified according to the confirmed order details.
Missing parts, accessories, or components	Replacement parts, partial refund, or reshipment	Please provide photos of the received package and all items received so that we can verify the issue.
Package confirmed lost in transit	Full refund or replacement	The package must be confirmed as lost according to the official tracking information provided by the shipping carrier.
Important Notice Regarding Product Variations: • Measurement Tolerance: Due to manual measurement and manufacturing processes, product dimensions may vary slightly. Minor variations within the reasonable tolerance indicated on the product page are considered normal and are not considered defects. • Product Specifications: Product measurements, materials, colors, and specifications shown on the website are provided as a reference. Please carefully review the product description and measurement information before placing your order. • Color Differences: Actual colors may vary slightly due to lighting conditions, photography, monitor settings, screen brightness, and other display differences. Minor color variations are normal and are not considered product defects. • Pattern & Material Variations: Printed fabrics, embroidery, jacquard patterns, natural materials, wood grain, stone-like finishes, and other decorative materials may have slight variations in pattern placement, texture, grain, or appearance. These variations are considered natural characteristics unless otherwise stated. • Minor Finishing Details: Small variations such as minor stitching differences, loose threads, slight creases caused by packaging, or other minor finishing variations may occur during manufacturing and transportation and are not necessarily considered quality issues.

3. Return Eligibility & Policy Guidelines

Situation / Reason	Return Policy Notes
Incorrect product selected by customer	Customers are responsible for reviewing product descriptions, dimensions, specifications, colors, and other product information before purchase. If the delivered item matches the confirmed order and published product information, Trendoy is not responsible for customer selection errors. Any authorized return shipping costs are the customer’s responsibility.
Does not like the design or personal preference	Personal preferences regarding style, design, color, pattern, or appearance are not considered product defects. Return requests for subjective reasons may be approved at our discretion. If authorized, the customer is responsible for all applicable return shipping costs.
Product appearance differs from personal expectations	Differences based on personal expectations regarding appearance, texture, size, color, or decorative details are not considered defects when the product matches its published description and specifications. If a return is authorized, the customer is responsible for the return shipping costs.
Changed mind after purchase	Customers should carefully consider their purchase before ordering. Subjective returns, including buyer’s remorse or simply no longer wanting the item, are subject to review. If approved, original shipping fees are non-refundable and the customer is responsible for return shipping costs.
Slight color difference	Minor color differences caused by lighting, photography, monitor settings, or screen displays are considered normal and are not product defects. Returns based solely on minor color differences will be treated as subjective returns, with return shipping at the customer’s expense.
Material feel, texture, softness, thickness, or weight preference	Personal perceptions of fabric feel, texture, softness, thickness, weight, or material characteristics are subjective and are not considered manufacturing defects when the product matches its published description. Customers are responsible for return shipping costs for authorized subjective returns.
Size, dimensions, or proportion preference	Customers are responsible for checking the published measurements and dimensions before ordering. Returns based solely on personal expectations regarding size, dimensions, proportion, or suitability for a particular space are considered subjective returns and are subject to the customer’s return shipping costs.
Important Return Conditions & Information: • Return requests must be submitted within 7 days after the package delivery date. • Customers are responsible for all return shipping costs for authorized returns based on personal preference, incorrect selection, changed mind, or other non-defective reasons. • Customers must ship approved returns to our designated return facility in China. We do not provide prepaid return labels or cover return shipping expenses unless the return is confirmed to be caused by our error or a verified product defect. • Items must be returned unused, unwashed, unaltered, and in original resalable condition. • Original tags, labels, protective materials, accessories, and packaging should remain intact whenever applicable. • Home textiles and other products must be free from stains, dirt, odors, pet hair, smoke odors, detergent residue, or other signs of use. • Items that have been washed, cleaned, installed, assembled, modified, altered, damaged, or otherwise used may not be eligible for return. • Customers must contact customer service and receive return approval before sending any package back. • Returns should be shipped using a trackable shipping method. Customers should retain the tracking information until the return has been successfully delivered. • Products that have been permanently installed, assembled, customized, altered, or used in a manner that affects their resale condition may not be eligible for return.

4. Return Restrictions & Important Information

Reason	Return Restrictions & Important Information
Refused delivery, rejected customs clearance, or unclaimed packages	Packages refused by customers, rejected during customs clearance, or left unclaimed may not be eligible for return or refund. Due to international shipping regulations, such packages may be returned, destroyed, or disposed of by local customs or carriers and may not be able to be routed back to our return facility.
Products used before return	Products that have been used, washed, cleaned, installed, assembled, modified, altered, or damaged after delivery may not be eligible for return or exchange.
Missing original packaging or components	Products missing original packaging, protective materials, accessories, or included components may not be eligible for return or exchange if the missing items affect the product’s resale condition.
Stained, dirty, or damaged products	Products showing stains, dirt, odors, pet hair, smoke odor, detergent residue, scratches, damage, or other signs of use may not be accepted as a return.
Return request submitted after the 7-day return window	Return requests submitted more than 7 days after the package delivery date will generally not be accepted. Customers must contact customer service within the applicable return period.
Incorrect shipping address or incomplete customer information	Orders affected by incorrect or incomplete shipping information provided by the customer are not considered product defects. Customers are responsible for verifying their shipping details before placing an order.
Unauthorized returns	Returns sent without prior authorization from customer service may be rejected. Customers must contact us and receive return approval before sending any package back.
Lost or damaged return shipments	Trendoy cannot accept responsibility for returned items that are lost or damaged before reaching our designated return facility. Customers are responsible for proper packaging and using a reliable, trackable shipping method.
Customized or personalized products	Customized, personalized, or made-to-order products may not be eligible for return or exchange due to their unique nature. Customers are responsible for confirming all customization details before production begins.
Hygiene-sensitive products	Certain hygiene-sensitive home and lifestyle products cannot be returned after opening or use where doing so would be inappropriate due to hygiene or health considerations. Applicable restrictions will be indicated on the relevant product page where necessary.
Important Notice: • Customers are responsible for providing accurate shipping information and completing any required customs procedures. • We are not responsible for packages delayed, returned, destroyed, or disposed of by customs or carriers due to customer actions, refusal, failure to collect the package, or failure to provide required information. • For products with natural materials or handcrafted characteristics, variations in texture, grain, pattern placement, or appearance may occur and are not necessarily considered defects.

5. How to Make a Return or Exchange

Step	What You Need To Do	Important Information
① Submit a Return Request	Contact Trendoy customer service via email or online live chat and provide your order ID, return reason, and supporting photos or videos if required.	Return requests must be submitted within 7 days after the package delivery date. Returns sent without prior approval may not be accepted.
② Receive Return Approval	Wait for our customer service team to review your request and provide the approved return instructions.	Please do not send your package before receiving the official return address from Trendoy. The sender address on the original package may not be the return address.
③ Prepare Your Return Package	Pack the product securely and include all applicable original packaging, accessories, components, and other included items.	Products must be unused and in original resalable condition unless the return is due to a verified defect or shipping error.
④ Arrange Return Shipping	Customers must contact a logistics provider or shipping carrier of their choice to arrange the return shipment.	For subjective or customer-related returns, the customer is responsible for return shipping costs, taxes, duties, and any additional logistics fees.
⑤ Send Tracking Information	Email your return tracking number to Trendoy after shipping the package.	Please use a trackable shipping method and keep the tracking information until the return has been successfully delivered.
⑥ Return Inspection & Processing	Once we receive the returned package, our team will inspect the product condition and process the approved return, replacement, exchange, or refund.	Approved refunds will generally be processed within 7 business days after the returned item has been received and approved.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If your return is approved, the applicable refund will be issued to your original payment method. Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

Unless otherwise required by applicable law or specifically stated by Trendoy, original shipping charges are non-refundable for returns based on personal preference, incorrect selection, changed mind, or other customer-related reasons.

For verified defective, damaged, incorrect, or incomplete orders, Trendoy may provide a full refund, replacement, reshipment, partial refund, or another appropriate resolution depending on the circumstances.

7. Exchanges & Replacements

Where appropriate, Trendoy may offer a replacement or exchange instead of a refund for eligible products.

Replacement or exchange availability depends on product availability and the nature of the issue. If the requested replacement is unavailable, we may provide an alternative resolution, including a refund or partial refund where appropriate.

Customers should contact customer service before sending any item back. Do not return products without receiving return instructions from our team.

8. Contact Us

If you have questions about a return, refund, replacement, or exchange, please contact our customer service team before sending any item back.

When contacting us, please include your order number and, where applicable, clear photos or videos showing the product and the issue. This will help us review your request more efficiently.